Clinics gain, and maintain, accredition to the Urgent Care Standard (UCS) primarily in order to access the ACC Urgent Care Clinic contract.  This contract is closed, meaning no new suppliers can apply to hold the contract unless ACC opens a tender for an area where there is a service gap. Clinics interested in ACC’s Urgent Care Clinic Contract should contact before embarking on accreditation.

Should a clinic wish to proceed with gaining accreditation, they should engage an approved auditor (see below), who will advise the clinic on preparing for the audit. Once the clinic is prepared, the auditing team, comprising a professional auditor and an RNZCUC-approved urgent care Fellow will assess wide-ranging aspects of the clinic including the clinic building and fit-out, systems, and compliance with legislation.  Compliance with the UCS can appear daunting.  RNZCUC has attempted to make the document as practical and useful as possible, though the need to comply with legislation and current quality-assurance industry practices has led to some requirements the purpose of which is not immediately obvious. Additional guidance is provided in the “particular requirements” and their explanation.  Clinics must be re-accredited every three years.

Facility audit committee (FAC)

RNZCUC has a Facility Audit Committee (FAC), responsible for all aspects of the UCS and its application, including updating particular requirements, revision of the UCS, providing RNZCUC Fellows to attend audits as technical experts, and sign-off of audits.

The FAC has issued policy statements, with additional guidelines to auditing bodies.

Approved auditing bodies submit the audit to the FAC for endorsement by emailing them to  The FAC follow these guidelines, endorsing, or otherwise, the audits.

RNZCUC charges a small fee for audit endorsement.  The standard fee (as at 1 July 2019) is $420.80 (GST excl). When an audit endorsement is particulary challenging or requires additional time to complete, further charges (at current MCNZ rates for payments of contractors) apply.

Approved Auditors

Cathy Cummings
Mobile: 021 470 332
Phone: 04 499 0367     Fax: 04 499 0368
Address: PO Box 5088, Lambton Quay, Wellington, 6145, New Zealand

BSI Group New Zealand Ltd (previously HDANZ)
Lisa Cochrane, : Health Audit Manager
Office: 0800 44 99 11
Address: BSI Group NZ Ltd, PO Box 19-541, Woolston, Christchurch 8241, New Zealand