All doctors complete at least one MSFS each triennium.   Registrars must complete the College MSFS within their first year of training unless exempted by the Education Committee.

In all cases, you should review the results, reflect on the feedback, and discuss this at during your annual conversation. You might identify areas of weakness and decide on a way to remedy these deficits, or strengths and look to use them more.  You will record actions in your PDP.

External MSFS

The external MSFS is considered a high-value activity and counts for double CPD points. These are typically more in-depth than the College-provided MSFS. Fees are applicable and payable by the doctor.

Fellows on the regular recertification pathway may opt to complete an externally-provided MSFS (ie one completed as part of a workplace requirement). If you wish to complete an external MSFS, email for information on external MSFS recommended by the College.

The following are required to complete an externally-provided MSFS:

  • Those completing an RPR or clinical practice visit
  • Those on the alternative clinical recertification pathway
  • Anyone who has had one mandated by the PSC or EdC.
College MSFS general information

The College MSFS requires 30 patient (20 in ED) and 10 colleague forms be completed. It can be completed using the online version, the paper version, or a hybrid (eg you may choose the colleague section to be online). One of our members who works in ED has created some tips for conducting the MSFS while working in ED.

MSFS are administered by someone other than you. Typically this will be reception staff or the practice manager.

Colleague feedback must be from at least one nurse, one reception staff member and one doctor.  Colleagues may include nurses, doctors, pharmacists, radiographers, physiotherapists, and those working in reception or administration as long as they work with you.

Results of the College-provided MSFS are reviewed by the DPD (DCT for registrars), who may discuss them with you.

online MSFS
  • With your practice manager, identify an appropriate person to act as the administrative contact for this process.
  • When you identify that your MSFS is due, email and indicate you wish to complete the MSFS.  Include in the email the name of a clinic administrator who will be the point of contact for the purposes of this survey.
  • The College will create a unique link and code for your survey and send this to your administrator contact.
  • The administrator selects 30 patients (20 if you are working in ED) and 10 colleagues to send the link or QR code. The link to the survey can be emailed to the patient, texted to the patient, or they can access the survey via a QR code which can be printed and placed at reception.
  • Once 10 colleague and 30 (20) patient surveys have been collated, the surveys will close and the College will notify you and the administrator.  The results will then get uploaded to your e-portfolio.
Paper-based MSFS
  • With your practice manager, identify an appropriate person to act as the administrative contact for this process.
  • The administrative contact should read these instructions on how to manage patient forms, and these instructions on how to manage colleague forms.
  • Patients complete the patient MSFS form, and colleagues complete the colleague MSFS form.
  • Forms are gathered by the administrator, and not seen by the doctor (especially important for colleague responses).
  • Once enough responses have been collated, forms should be sent (or scanned) by the administrator to the College.
  • College staff will anonymise the information, collate it, enter it into ePortfolio, and report back to the doctor.