A study conducted in the paediatric ICU setting demonstrated the need to not only acknowledge a patient’s emotion with an empathetic response but also the need to allow time and space for that response to be received, free of jargon and over speaking. It is worth reflecting on how this can apply to the urgent care setting.
Check out the paper
October TW, Dizon ZB, Arnold RM, Rosenberg AR. Characteristics of Physician Empathetic Statements During Pediatric Intensive Care Conferences With Family Members: A Qualitative Study. JAMA Netw Open. 2018 Jul 6;1(3):e180351. doi: 10.1001/jamanetworkopen.2018.0351. PMID: 30646015; PMCID: PMC6324292. Link
Check out the RSA short cartoon on Empathy versus Sympathy by Brené Brown.
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